Welcome to Conwienient – Concierge in Vienna. Your trust is important to me. This website reflects my passion for hospitality, culture, and Vienna’s slow luxury lifestyle.

I want to be transparent about how I handle your data, content, and rights, so you can feel safe while reading my articles, subscribing to my newsletter, or browsing my blog.

By using this site, you agree to the following Privacy Policy and Terms of Use.

1. Privacy Policy

1.1. Controller

I, as the owner of Conwienient, am responsible for the collection and processing of personal data.

1.2. Personal Data Collection

I only collect personal data when it is voluntarily provided or technically necessary:

• Newsletter sign-up – name (optional) and email address, so I can send you insider tips, curated content, and updates.

• Contact – your name/email and message, so I can respond.

• Comments/forms (if enabled) – the data you submit plus technical spam-prevention details.

• Server logs & security – IP address, browser information, and timestamps, automatically collected by my hosting provider for security and technical operation.

I do not sell, rent, or trade your data.

1.3. Legal basis (GDPR)

My processing of data is based on:

• Consent (Art. 6(1)(a) GDPR): newsletter sign-up, optional cookies.

• Legitimate interest (Art. 6(1)(f) GDPR): website security, fraud/abuse prevention, statistics.

• Contractual necessity (Art. 6(1)(b) GDPR): responding to your messages.

• Legal obligations (Art. 6(1)(c) GDPR): if required (e.g., accounting, legal compliance).

1.4. Your rights under GDPR

You have the right to:

• Access the personal data I hold about you (Art. 15).

• Rectify inaccurate data (Art. 16).

• Erase data (“right to be forgotten”, Art. 17).

• Restrict processing (Art. 18).

• Data portability (Art. 20).

• Object to processing (Art. 21).

Requests can be sent at any time to: 📩 conwienient@gmail.com

Complaints:
If you ever feel your GDPR rights are not respected, you may also lodge a complaint either to me directly or with the Austrian Data Protection Authority: www.dsb.gv.at.

1.5. Cookies

This website uses cookies and similar technologies.

• Essential cookies: required for technical operation.

• Analytics/performance cookies: help me understand aggregated usage (used only with your consent).

• Marketing/functional cookies: used only with your consent.

You can adjust cookie settings in your browser or via the cookie banner.

Please note that some functions of the website may not work correctly without cookies.

1.6. Third-party services

I may use trusted third-party providers to operate this site:

• Hosting / CMS: WordPress + my hosting provider.

• Newsletter service:  Mailchimp.

• Analytics: Google Analytics.

• Security/anti-spam: [e.g., Akismet, reCAPTCHA, or similar].

Where providers are outside the EU/EEA, data transfers are secured by GDPR safeguards (e.g., Standard Contractual Clauses).

1.7. Data retention

• Newsletter data: until you unsubscribe (or I delete inactive lists).

• Contact messages: stored only as long as necessary to respond.

• Logs & analytics: kept only as long as needed for security/statistical purposes.

2. Terms of Use

2.1. Educational purpose

This blog is created for educational and inspirational purposes. I research carefully and strive to remain consistent and accurate. However, information (such as opening times, menus, prices, or seasonal offers) can change. Please do not take my content as a guarantee — always verify directly with venues or service providers.

2.2. No liability

I am not liable for any inconvenience, loss, or damage resulting from actions based on information found on this blog. The content is intended as guidance and inspiration, not professional or legal advice.

2.3. Intellectual property – my texts & images

Unless otherwise stated, all original texts, designs, and photographs I create are my copyright.

• Reuse is not permitted without my prior written consent.

• Short quotes are allowed only with a proper link back to the original post.

2.4. Images & Footage Policy (including WienTourismus / press media)

This blog may feature:

A) My own photos & videos

• Copyright remains with me.

• Not for reuse unless I provide written permission.

• If a person is clearly identifiable, I only post with consent or in public/editorial contexts.

B) Official press/media material (e.g., WienTourismus, partner organizations)

• I sometimes use press kit images or video provided under editorial-use terms.

• I always credit them as required, e.g.: © WienTourismus / Photographer Name.

• Copyright remains with the rights holder.

• Visitors may not download, copy, or reuse these images without permission from the rights holder.

C) Third-party venues or partners

• If I use images/videos from hotels, restaurants, or cultural venues, it is with permission or under editorial license.

• Credit is always given as required.

Takedown policy
If you believe that any image or video on Conwienient infringes copyright or lacks attribution, please email me. I will review promptly and, if appropriate, correct or remove the material.

No implied endorsement
Use of third-party visuals is purely editorial and does not imply endorsement of Conwienient by WienTourismus or other organizations.

2.5. Sponsored or affiliate content

If I ever publish sponsored posts, gifted experiences, or affiliate links, I will clearly disclose them within the article. Editorial opinions remain my own.

2.6. External contributions

If guest writers, photographers, or partners contribute content, their names will be credited. I am not responsible for content hosted outside of my domain.

3. Governing law & updates

This Privacy Policy & Terms of Use are governed by Austrian law.
Place of jurisdiction, where permitted, is Vienna, Austria.

I may update this page occasionally. The current version will always be published here with the latest “Last updated” date.

4. Contact

For privacy requests, consent withdrawal, copyright issues, or takedown requests:
📩 conwienient@gmail.com

Concierge Note

I write this blog with care, dedication, and love for Vienna. My intention is to inspire, educate, and share hidden gems. I aim to be accurate and consistent, but details may change — so please enjoy this blog as a guide, not a binding promise.

By browsing Conwienient, you agree to this Privacy Policy & Terms of Use.